Last updated: 8th August 2025
At Doorstore (Wirral) Limited, we aim to provide high-quality products and excellent customer service. We understand that sometimes things can go wrong, and when they do, we want to put them right quickly and fairly.
How to make a complaint
If you are unhappy with a product or service you have received from us, please contact us as soon as possible using one of the following methods:
By email: info@doorstorewirral.com
By phone: 0151 653 0006
By post: Doorstore (Wirral) Limited, 46 Hamilton Square, Birkenhead, Merseyside, CH41 5AR
Please provide:
- Your name and contact details
- Details of your complaint, including dates, order numbers (if relevant) and any supporting information
- How you would like us to resolve the matter
What happens next
We will acknowledge your complaint within 3 working days of receiving it.
We will investigate the issue fully, which may involve contacting you for more details.
We aim to provide a full response within 10 working days. If we need more time, we will let you know and explain why.
If you are not satisfied
If you are unhappy with our response, please let us know and we will review the matter again. We will do our best to find a fair solution.
If we cannot resolve the complaint to your satisfaction, you may wish to seek advice from your local Trading Standards office or the Citizens Advice Consumer Service at www.citizensadvice.org.uk.
Our commitment
We take all complaints seriously and use them as an opportunity to improve our products and services. We will always treat you with respect and keep you informed throughout the process.